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FAQ

Frequently Asked Questions
  • Will I receive a confirmation for my order?
    All orders made online will receive a confirmation email.
  • Do I receive instructions on how to grow my items?
    No, however we're available to answer any questions you might have. We want you to get the best out of every plant you get from us. Feel free to get in touch via the live chat feature.
  • What if my plants fail to perform as expected?
    We provide only the best quality products grown by dedicated nurserymen. Please see our guarantee for more information.
  • How can I contact you if I have a problem or query?
    We are a happy to hear from our customers. Please use the live chat (bottom right corner) or see the contact us page for further information.
  • Plant & Pot Size Guide
    When choosing a plant from our shop, you should be aware of the various sizes they come in. In this example C 3 | 20-40cm, C 3 refers to the volume/size of the pot (C 3 = 3 Litres, C 5 = 5 Litres), and the 20-40cm measurement indicates the approximate height of the plant from the soil upwards. Plants in a larger pot generally means the plant is older and has a stronger root system. Please refer to the picture guide below for further guidance. [INSERT PICTURE]
  • What are my payment options online?
    We accept any of the following methods of payment online - Visa, Visa Debit, MasterCard and Visa Electron. All orders are processed and charged in one payment at the time of placing the order online.
  • Where do you deliver to?
    We’re happy to arrange delivery to locations across Europe.
  • How long will delivery take?
    This is dependent on country however, products are usually delivered within 7 days.
  • Will all items arrive at the same time?
    If possible all products will arrive in one delivery to save the environment as well as keep costs down.
  • Can the items be delivered to an address other than my home address?
    Yes, of course. You can amend or alter your delivery address at checkout. This means you can send items to family, friends or work address.
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